Frequently Asked Questions (FAQ's)
Do You Ship Worldwide?
At this store, we ship only to USA and Canada. Need to ship internationally? Please visit our eBay store at http://stores.ebay.com/Rion-Douglas-Gifts where we ship worldwide.
Explain the 7-10 business days in-house?
Business days are Monday-Friday (excluding holidays.) As long as you order before 12:00 CST Monday-Friday, you can begin counting the day you order.
Can I Change Or Cancel My Order?
Once completed and placed, your personalized order is immediately sent to our production facilities so that we may offer you expedient service, with orders often personalized and shipped within a few days! Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.
Is There A Charge For Personalization?
No, personalization (engraving, monogramming, laser engraving, etc.) is always FREE of charge. Logos or graphics submitted by you will have a $9.99 set-up fee.
Can I get my own logo or graphics engraved on one of your products?
Sure! All graphics must be submitted in black & white, high resolution, jpeg or PDF format, or otherwise engrave-ready. We do not accept photos. Rule of thumb, if you can photocopy your graphic, in black ink only, and still make out the image very clearly, then it’s probably engrave-ready. However, if you make a photocopy and the edges are not clear or because the graphic (perhaps a logo) was multi-color and things just look wrong in all black, then your graphic is not engrave-ready, in which case, we will charge a nominal fee to correct.
Graphics must be submitted with the order. $9.99 set-up fee.
Does Rion Douglas Gifts Offer Gift-Wrapping or Gift Messaging?
Unfortunately, we don't offer gift-wrapping or gift messaging service at this time. We do; however, offer a Stainless Steel Wallet Card that you can engrave for any occasion.
Can I track my package?
Tracking numbers will be automatically emailed to the email address on the account when a product is shipped.
Are There Any Coupon Codes I Can Have?
Many online sites claim to have our coupons, but the truth is we do not offer coupons or promotional codes. Our experience is based on providing the highest level of service while offering the lowest prices from day one, so you never have to worry if you're getting the best price. The best price will always be listed on the product. No hidden codes, no gimmicks.